Loading Events

« All Events

De-Escalation Training: Understanding Language Associated with Conflict

October 13 @ 9:00 am - 10:00 am

Register Now
Join us for the second of five unique workshops on conflict de-escalation training. Attendees will receive access link via email on 10/12.

This is the second of our five-part series on de-escalation. Don’t worry, you don’t need to see them all or in order, and recordings will be made available on csdpool.org after each session.

This session will help participants understand the nuances associated with baiting language. Participants will learn how baiting language sounds and why it is used. They will learn how to remain emotionally independent and to avoid the trap of goading jargon. Participants will also learn how to use bridging language to decrease emotional intensity, promoting trust and effective dialogue.

  • Baiting Language: what to look for and why it is used.
  • Responses: what to say and what not to say.
  • Learn how to use bridging language to create allies.

About the Presenter: Gil Morales has worked in a number of capacities involving the necessary skill of de-escalation strategies used to employ verbally, and physically aggressive individuals.

As a Federal Officer, he engaged with people who were in very difficult circumstances of their lives, and in many instances very desperate. The behaviors would manifest itself in extreme illustrations of emotional outbursts which entailed, severe language, loud and boisterous physical and verbal language, and sometimes physical aggression.

He also worked for the Contra County Health Center in various capacities for the county. He worked in some of the most challenging cities in the bay area, Richmond, Pittsburg, Emeryville, San Pablo, Martinez, to name a few. The clientele would range from individuals whose only interest was receiving health care service, however; there were numerous times where a client did not get what they expected, wanted or felt they deserved, and they would become extremely agitated. They expressed themselves in the same manner as those he served when working as a Federal Officer, their voices became elevated, their body language became increasingly aggressive, and there were many times when they would become physical.

In each one of these positions, the same behaviors were exhibited with the same non-verbal, and verbal cues. The level of escalation could be noted prior to any physical threat by the words they used, the volume, pitch, and tone of their voice, and their physical body language.