Loading Events

« All Events

De-Escalation Training: Unveiling the True Nature of Anger

October 27 @ 9:00 am - 10:30 am

Register Now
Join us for the fourth of five unique workshops on conflict de-escalation training. Attendees will receive access link via email on 10/26.

This is the fourth of our five-part series on de-escalation. Don’t worry, you don’t need to see them all or in order, and recordings will be made available on csdpool.org after each session.

This session will teach participants the true nature of anger, and why people use it. Participants will learn that although anger may seem strong and intimidating, it is much less powerful that it presents itself to be. This session will help reduce anxiety, and levels of fear participants may feel when dealing with this seemingly powerful emotion. Participants will learn how to respond and not react to anger, and how to maintain their own sense of emotional independence when confronted with this contagious emotion.

  • Discover why anger is used and why people use it
  • Unmasking the truth of anger as a secondary emotion
  • Unmask how participants feel when anger is expressed towards them
  • Instruct how to respond and not react under the duress of anger

About the Presenter: Gil Morales has worked in a number of capacities involving the necessary skill of de-escalation strategies used to employ verbally, and physically aggressive individuals.

As a Federal Officer, he engaged with people who were in very difficult circumstances of their lives, and in many instances very desperate. The behaviors would manifest itself in extreme illustrations of emotional outbursts which entailed, severe language, loud and boisterous physical and verbal language, and sometimes physical aggression.

He also worked for the Contra County Health Center in various capacities for the county. He worked in some of the most challenging cities in the bay area, Richmond, Pittsburg, Emeryville, San Pablo, Martinez, to name a few. The clientele would range from individuals whose only interest was receiving health care service, however; there were numerous times where a client did not get what they expected, wanted or felt they deserved, and they would become extremely agitated. They expressed themselves in the same manner as those he served when working as a Federal Officer, their voices became elevated, their body language became increasingly aggressive, and there were many times when they would become physical.

In each one of these positions, the same behaviors were exhibited with the same non-verbal, and verbal cues. The level of escalation could be noted prior to any physical threat by the words they used, the volume, pitch, and tone of their voice, and their physical body language.


Colorado Special Districts Pool