Resolving Conflict Constructively

Have you ever wondered how to identify specific types of conflict, how to respond to baiting language and how to use building language to respond to defensive language? Join us for an in-depth session that will identify specific types of conflicts and how to resolve them within the workplace.

This virtual event will be hosted on Adobe Connect . An updated link will be emailed to event attendees prior to event date.

About the Presenter: Gil Morales has worked in a number of capacities involving the necessary skill of de-escalation strategies used to employ verbally, and physically aggressive individuals.

As a Federal Officer, he engaged with people who were in very difficult circumstances of their lives, and in many instances very desperate. The behaviors would manifest itself in extreme illustrations of emotional outbursts which entailed, severe language, loud and boisterous physical and verbal language, and sometimes physical aggression.

He also worked for the Contra County Health Center in various capacities for the county. He worked in some of the most challenging cities in the bay area, Richmond, Pittsburg, Emeryville, San Pablo, Martinez, to name a few. The clientele would range from individuals whose only interest was receiving health care service, however; there were numerous times where a client did not get what they expected, wanted or felt they deserved, and they would become extremely agitated. They expressed themselves in the same manner as those he served when working as a Federal Officer, their voices became elevated, their body language became increasingly aggressive, and there were many times when they would become physical.